Frequently Asked Questions

Frequently Asked Questions

Your first few days at ENS-PSL

How and when can I get my ENS-PSL multifunction card ?

For new Normaliens and Normaliennes students, schedule an individual appointment on the "Les démarches administratives" page to collect your card from 29 August.
For new Master's students, you must first complete your administrative registration to your Master's programme. Once this has been validated, an email will be sent to you with all the information you need to collect your multifunction card.
All card collections take place at 45, rue d'Ulm.

This card is essential for :
  • access to all or part of the ENS premises, depending on the student's assignment,
  • accessing and borrowing books from the ENS libraries,
  • access to the ENS restaurant and cafeteria.
It is the equivalent of a student card and is a valid proof of entitlement to student discounts (at museums, cinemas, transport, etc.).

You can access the restaurant as soon as you obtain your multifunction card and after having credited your restaurant account:
  • by recharging your account via the intranet. Procedure "Rechargement compte restaurant" on the ENS intranet,
  • by credit card at the automatic terminals located at the entrance of the restaurant and in the cafeteria. Remember to ask for your receipt the first time you use the restaurant (users are not given one by default) so that you can obtain your ID number, which can be found at the bottom of the receipt.
For the cafeteria, you can pay using your multifunction card or credit card. It is not possible to pay in cash in either the restaurant or the cafeteria.

Opening hours
  • Restaurant: Monday to Friday, 11.40am to 2pm
  • Cafeteria: Monday to Friday, 7.30am to 4.30pm

Reopening and prices
Reopening on Monday 2 SEptembre 2024
Students registered at ENS-PSL benefit from a special rate. This rate will be automatically applied to your multifunction card 24 hours after it is issued. You can access the restaurant without, but at the maximum rate of €11.30.

ENS-PSL provides a range of digital services for normaliens, mastériennes and mastériens, most of which can be accessed using your ens.psl.eu email address and login details, which will be sent to your personal email address by the end of August.
Here are the services available to you:

An on-site WIFI connection
This can be accessed using your login details.
If you have not received them, you can obtain them from the Centre de Ressources Informatiques (CRI). Send your mobile phone number, date of birth and a copy of the front of your ENS-PSL multifunction card to assistance-cri@ens.psl.eu.

An email address
An e-mail box with an address <firstname>.<lastname>@ens.psl.eu is created when you register. Remember to check it regularly.

Self-service computer rooms with printers
Access is via your login and password.
  • Panthéon campus : 45 rue d'Ulm, rooms Info 3 and Info 4 on level 1 of the NIR and near the Monument aux morts
  • Montrouge campus: 7th floor of Tower C
  • Campus Jourdan: ground floor, Hypnos building

The Intranet
Accessible via this link with your login and password, you will find administrative information and electronic documents.

Software
ENS-PSL offers you 2 free scientific software packages (Mathematica, Matlab). If you are interested, please contact the IT department at assistance-cri@ens.psl.eu.  

A member of staff is available to answer your questions and tell you about the resources available to you. You'll find all the information you need on a dedicated page on the intranet (you will need your ENS address to access it).

A registration certificate is available on your student space in the Pegasus application as soon as your administrative registration has been completed.
Please note that to finalise your registration you must have provided all the documents requested and paid the registration fees (€210 for the DENS and €243 for the Master's). You must also pay the student and campus life contribution (CVEC) at https://cvec.etudiant.gouv.fr/.

Information about orientation

How to attend the orientation events?

You will be able to choose the various events and activities via the "Mon agenda" page. You will receive an email in August giving you access to this platform.

It is mandatory for all new students arriving at ENS - PSL to :
  • attend the welcome day for new students on Friday 1 September (for non French speaking students, a welcome day in English is held on Thursday 31 August);
  • attend a "Prevention and Safety" (Prévention et sécurité) training session: three slots available, on Tuesday 12 September from 9am to 12.30pm, on Tuesday 12 September afternoon from 2pm to 5.30pm and on Wednesday 13 September from 9am to 12.30pm;
  • attend a session on "Prevention of gender-based and sexual violence" (Formation à la prévention des violences sexistes et sexuelles) : 4 sessions available in French (Saturday 2 September from 11am to 1pm, Saturday 2 September from 2pm to 4pm, Saturday 9 September from 2pm to 4pm, Thursday 14 September from 2pm to 4pm), 1 session in English on Saturday 9 September from 2pm to 4pm;
  • Attend all sessions of the 'Grands enjeux de la transition écologique et sociale': these courses are compulsory for all new ENS-PSL students. The sessions will take place on Monday 4 September from 17:30 to 19:30, on Wednesday 6 September from 17:30 to 19:30, on Monday 11 September from 17:30 to 19:30 and on Wednesday 13 September from 17:30 to 19:30.
They must also take part in the presentation of their future department, as well as other presentations if they so wish.

Master's students are required to attend the orientation day of their Master's programme.

Access to each library requires specific registration. To pre-register online, go to www.bib.ens.fr, under the "pre-registration" tab.

Arrival of normaliens living on campus

Where will I live?

Most 1st-year students will have a room at 45 or 44-48 rue d’Ulm, and about 30 of them will live on the Jourdan campus (48 boulevard Jourdan), next to the Cité Internationale Universitaire de Paris and a stone’s throw from the parc Montsouris. The allocation will be made on a random basis.

All those who have requested accommodation at the ENS will be informed by the DG in August of the campus where their room will be located. Those who will be on the Jourdan campus will be able to go directly there on the day of their arrival, to collect their key at the reception desk and settle in, before going to 45 rue d'Ulm at the time of their appointment to get their multifunction card.

New students will arrive on Tuesday 29th, Wednesday 30th and Thursday 31st August. You will pick up your key at the same time as your multifunction card. It is essential to make an appointment via this website's form. Please note that there is no time slot open on Saturdays and Sundays.

International DENS and Master’s students are invited to attend a special welcoming event on August 31st. They will be given the details and the programme in an email message.

Before picking up your key: you must send your bank details as well as a payment authorisation to hebergement@ens.psl.eu when you confirm your coming to ENS and ask for accommodation.

• If your room is located rue d’Ulm (it will be the case if you don’t get a message saying you will be at Jourdan): you will be able to get your keys on Tuesday 29th, Wednesday 30th and Thursday 31st August, together with your multifunction card. To do so, simply make an appointment on the dedicated platform and on the day of your appointment, go to salle Weil(ground floor of 45, rue d’Ulm, Pantheon campus).

• If you are staying at Jourdan: you will need to collect your keys from the reception desk at the Jourdan campus. We advise you to choose an afternoon slot for the collection of your multifunction card and to dedicate the morning to your installation on the Jourdan campus. This will allow you to leave your personal belongings in your room before coming to Ulm to collect your card. An e-mail will be sent to you at the end of August with all relevant information.

No.

If you are staying on campus, you have a postal address at 45, rue d’Ulm, 75005 Paris. Please do not forget to specify your room number so that the mail service can deposit your letters in your mail box on the Ulm or Jourdan campuses.

Please note that it usually takes a few weeks to set up the mail boxes. Before that, you will collect your mail at the service courrier opposite the main entrance of the 45.

Parking at 46 rue d’Ulm
For occasional access to this underground car park, contact the DG at dg@ens.psl.eu : they will be able to give you a car park card in exchange for a deposit (ID or €20 by cheque or cash). You can keep this card for 8 days only. The badge is to be passed at the top of the ramp (the reader at the bottom opens the door only halfway, for pedestrians).

Longer or more regular access to the car park at 46 rue d’Ulm is possible for a limited number of vehicles. In order to submit your request, you have to fill out the online form on degetteweb, print it out and send it back to the DG with the necessary documents (including an insurance certificate). If your request can be satisfied, your ENS card will be activated for parking access in the following working days.

Parking at 45 rue d’Ulm
During the opening hours of the site, it is possible to access a parking space occasionally and outside weekends. To request it, please send an e-mail at least one working day before you want access to the security staff at 45, rue d’Ulm (securite.ulm@ens.psl.eu). Please give the following information: surname, first name, contact number, reason and vehicle registration number.

Campus Jourdan
The parking lot at Jourdan is reserved for Jourdan staff only. However, when you move in you may use the fire lane at 46 boulevard Jourdan, as briefly as possible
To do so, please send an e-mail at least one working day in advance to the Jourdan security staf (securite.jourdan@ens.psl.eu) indicating your name, first name, contact number, reason and vehicle registration number.

In any case, it is advisable to read the parking regulations.

The rooms are equipped with a network connection plug: there is no Wi-Fi network in the dorms.

You will need a 3-metre RJ-45 network cable (or 5 metres depending on the layout of your room).

Wired connection details are available on the intranet.

On the intranet, which everyone can access once they have obtained their login and password. By living on campus, you agree to respect them.

You can contact the Délégation Générale at dg@ens.psl.eu and consult their FAQ. You can also contact the accommodation office at hebergement@ens.psl.eu.

You can write to the accommodation office at hebergement@ens.psl.eu, with a copy to the DG (dg@ens.psl.eu).

  • In case of an emergency
Depending on the campus where you are staying, here is the list of the numbers of the central security posts of the different sites:
  • Ulm : 01 44 32 37 77
  • Jourdan : 01 45 88 66 26
  • Montrouge : 01 58 07 65 18

If you need to contact student representatives, the COF/BDS/DG mobile numbers are in the annuaire des élèves (directory).

  • What should I do in case of damage, technical problems, repairs needed?
For any problem in the room (or common areas such as the kitchen) requiring technical intervention, you can report it to travaux@ens.psl.eu, with a copy to the DG (dg@ens.psl.eu).
In the subject of your email, clearly specify the problem, and in the body of the email do not forget to indicate your room number.

  • Replacement of equipment, presence of pests
For any problem that does not require a technical intervention, you can report it to the accommodation office via hebergement@ens.psl.eu with a copy to the DG (dg@ens.psl.eu).
Please note that the logistic service does not take back beds and does not lend extra mattresses.